Custom China: Creating esactly the tableware you have in mind.
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© LDA 2008
LDA Creations
2328 Silver Lake Road
Dayton, Virginia 22821
1-800-327-5532

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Frequently asked questions regarding our policies and business.

How do I contact CustomChina.com?
How long have you been in business?
Why are all items $0.00 in the shopping cart?
How do I send art to you?
Do you make other custom items?
How do you deliver your merchandise?
What is the time frame for delivery?
What are your shipping charges?
What is your return policy?
What is your privacy policy?

 

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How do I contact CustomChina.com?

Please see our contact page.

How long have you been in business?

CustomChina.com is created by LDA Creations, a company that has been making custom pieces in small quantities for very special clients since 1987. We have had the privilege of creating custom gifts with presidents and vice presidents, universities, fine retailers and resorts, embassies, museums and community groups over the years to create exactly the right token for special events. Now we are putting our experience to work making truly elegant gifts and favors for you.

Why are all items $0.00 in the shopping cart?

We provide a shopping cart to initiate a conversation. Our customer representative, Lois, can easily see which items have interested you. Placing an 'order' with our shopping cart does not obligate you to purchase. Because decoration techiniques and quanitity will determine the price of your custom dinnerware, no prices are shown. A quote is happily given when the parameters of the project are understood.

How do I send art to you?

"Hard art" can be mailed to the address at left, to the attention of Lois. Computer files can be sent to Please type this address into your email recipient line.. Bitmap files such as .tif, .jpg and .gif work well. EPS files and PDF files are helpful. Our company uses the CorelDraw suite on PCs for design (.cdr files are best - Illustrator files can usually be imported.).

Remember that we are happy to create all art for you - but if you have a logo, coat-of-arms or other reference we can incorporate please send us the clearest copy you have.

Do you make other custom items?

Yes, we design and manufacture a wide range of high-end, custom gifts. We offer complete tableware settings that are not shown on this website, such as teapots, espresso cup and saucers, serving dishes, etc. In addition, we offer clocks, trays, ornaments, porcelain boxes and more - all customized for each customer. We strive for elegant design and quality materials in everything we do. Please visit our main website at www.LDAcreate.com for a catalog of our offerings. Contact Lois for any special requests.

How do you deliver your merchandise?

Your items will be delivered by UPS or Federal Express. For international or extremely large orders, other options will be explored.

What is the time frame for delivery?

Custom china orders typically take three to four weeks to flow from initial contact to shipping. That time frame varies with the needs of our client and we are happy to work with you at your speed.

What are your shipping charges?

Below is a guide. Actual shipping charges will vary with weight of order, distance from our workshops and carrier.

Method of Shipping
Order Total
Shipping Charge
Ground
$0 - 20.00
$4.95
 
$20.01 - 50.00
$6.95
 
$50.01 - 125.00
$12.95
 
$125.01 - 175.00
$16.95
 
$175.01 - 250.00
$21.95
 
$250.01 - 350.00
$25.95
 
$350.01 - 1000.00
$29.95
 
more than $1000.00
3.00 %
3-day
$0 - 20
$9.95
 
$20.01 - 50.00
$15.95
 
$50.01 - 125.00
$24.95
 
$125.01 - 175.00
$34.95
 
$175.01 - 250.00
$44.95
 
$250.01 - 350.00
$54.95
 
$350.01 - 1000.00
$59.95
 
more than $1000.00
6.00 %
2-day
$0 - 20
$15.95
 
$20.01 - 50.00
$25.95
 
$50.01 - 125.00
$34.95
 
$125.01 - 175.00
$44.95
 
$175.01 - 250.00
$55.95
 
$250.01 - 350.00
$65.95
 
$350.01 - 1000.00
$79.95
 
more than $1000.00
8.00%
Overnight
$0 - 20
$26.95
 
$20.01 - 50.00
$35.95
 
$50.01 - 125.00
$44.95
 
$125.01 - 175.00
$59.95
 
$175.01 - 250.00
$72.95
 
$250.01 - 350.000
$89.95
 
$350.01 - 1000.00
$99.95
 
more than $1000.00
10.00 %

What is your return policy?

Please inspect your package immediately upon arrival and report mistakes or breakage to us immediately. (within five working days)

For personalized items: If CustomChina.com has made any error in producing your personalized item, we will gladly replace the item as quickly as possible. Because these items are custom-created at your request, sales are otherwise final.

For items that are not personalized: You may return any non-personalized item within 14 days. You are responsible for shipping costs. Items should be returned in their original packing cartons or with comparable protection.

What is your privacy policy?

We respect your privacy and hope that you find our privacy policy refreshingly simple.

All personal information entrusted to CustomChina.com and its parent company LDA Creations will not be sold or given away to anyone. We reserve the right to send emails or 'snail mails' that are directly related to our own products, but we promise not to do this ad nauseum. Any marketing email that we send will include a 'remove me' link.

If you should choose to use our "Tell a Friend" service, we will not retain your friend's email. The friend's email will be used only for the one time event of sending the email that you create while you are on our site.

Keep in Mind
Our gifted artists will create your unique dinnerware based on your ideas. Your dinnerware is a work of art, created using time-honored techniques for a durable finish that will last generations.
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